ConnectNow
ConnectNow, an Al-driven chat system for enterprises, routes queries to the right agent swiftly, aiding help desks and enhancing inter-departmental communication.
Description
Objective
ConnectNow required an Al-powered conversational live chat system for enterprise organizations. The primary goal is to assist by offering a web-chat platform with skills-based routing, ensuring queries are assigned to the appropriate agent at the optimal time. This system is especially beneficial in help desk settings for external customers but is also valuable for facilitating communication between departments within large organizatons.
Solution
Our team developed an Al-powered live chat system for ConnectNow, featuring a web widget accessible via department-specific QR codes, simplifying external customer support Skills-based smart routing directs queries refine best agents, while AI Assistance provides reliable support even without live agents, guiding customers through each step. ConnectNow integrates with ITSM tools, automating ticket logging and reducing manual work for agents. Current integrations include ServiceNow, BMC Remedy, Aternity, and DeskAlert Intelligent features like the pre-step wizard, knowledge search, and comprehensive data analysis tools help organizations improve problem management reduce manual interactions, and boost productivity.
United Kingdom
Project Industry
Digital communications
- — Advanced chat solutions
Services provided
Software Product Development, Support & Maintenance, UI/UX Design, Software Testing